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Your A-Z guide to Vyne Online.

Ordering prescriptions using Vyne Online is simple and quick. In these walkthrough articles we'll cover registering your account, creating your first order and reordering in only a few clicks.

Step 1: Getting registered
Patients
4 minutes Walkthrough

Step 1: Getting registered

Setting up a Vyne Online account is easy. In part 1 of this walkthrough guide we'll start with ge...
4 minutes Walkthrough
Step 2: Picking your products
Patients
4 minutes Walkthrough

Step 2: Picking your products

Your account is probably looking pretty empty, so let’s get started placing your first order.
4 minutes Walkthrough
Step 3: Entering your details
Patients
4 minutes Walkthrough

Step 3: Entering your details

We need a few details from you to allow us to process your prescription and get your products to ...
4 minutes Walkthrough
Step 4: Processing your order
Patients
2 minutes Walkthrough

Step 4: Processing your order

Now you’ve added your products, personal details and GP details, you’re ready to do a final check...
2 minutes Walkthrough
Step 5: Tracking your order
Patients
2 minutes Walkthrough

Step 5: Tracking your order

We’ve made it simple and easy to track the progress of your Vyne Online orders with our five step...
2 minutes Walkthrough
Step 6: Reordering your prescription
Patients
4 minutes Walkthrough

Step 6: Reordering your prescription

We recommend placing your next order when you have around 2 weeks of products left. This allows y...
4 minutes Walkthrough
Bonus: Exploring your dashboard
Patients
4 minutes Walkthrough

Bonus: Exploring your dashboard

Now you’ve finished placing your first order, it’s time to explore Vyne Online!
4 minutes Walkthrough
Step 1: Getting you registered
Healthcare professionals
4 minutes Walkthrough

Step 1: Getting you registered

In this step by step guide we'll walk you through everything you need to know about Vyne Online, ...
4 minutes Walkthrough
Step 2: Entering your patient’s details
Healthcare professionals
4 minutes Walkthrough

Step 2: Entering your patient’s details

We'll ask you a few details about your patient to support their order, process their prescription...
4 minutes Walkthrough
Step 3: Adding your patient’s products
Healthcare professionals
4 minutes Walkthrough

Step 3: Adding your patient’s products

You can select your patient's items in a few different ways, in this step we'll cover searching f...
4 minutes Walkthrough
Step 4: Processing your patient’s order
Healthcare professionals
4 minutes Walkthrough

Step 4: Processing your patient’s order

Now that you’ve added the patient’s personal details, selected products, and provided GP informat...
4 minutes Walkthrough
Step 5: Referring your patient to the community
Healthcare professionals
4 minutes Walkthrough

Step 5: Referring your patient to the community

With Vyne Bridge you can quickly refer your patients to the community team, all within Vyne Onlin...
4 minutes Walkthrough
Step 6: Tracking your patient’s order
Healthcare professionals
4 minutes Walkthrough

Step 6: Tracking your patient’s order

We’ve made it quick and easy to track the progress of Vyne Online orders with our five-step order...
4 minutes Walkthrough
Step 7: Reordering their prescriptions
Healthcare professionals
4 minutes Walkthrough

Step 7: Reordering their prescriptions

Vyne Online is available for all types of healthcare professionals, whether you’re registering pa...
4 minutes Walkthrough
Bonus: Exploring your Vyne Online account
Healthcare professionals
4 minutes Walkthrough

Bonus: Exploring your Vyne Online account

Now you’ve finished placing your first order, it’s time to explore Vyne Online!
4 minutes Walkthrough
Step 1: Getting you registered
Care homes
4 minutes Walkthrough

Step 1: Getting you registered

Vyne Online is accessible to patients, healthcare professionals, and care homes - in step 1 of th...
4 minutes Walkthrough
Step 2: Starting your resident’s order
Care homes
4 minutes Walkthrough

Step 2: Starting your resident’s order

To get started, we’ll just need a few details so we can process the resident’s prescription and a...
4 minutes Walkthrough
Step 3: Adding their products
Care homes
4 minutes Walkthrough

Step 3: Adding their products

There's a few ways to find the products you're looking for in Vyne Online, whether that's by sear...
4 minutes Walkthrough
Step 4: Processing their order
Care homes
4 minutes Walkthrough

Step 4: Processing their order

Once you’ve entered the resident’s details, chosen the required products, and added their GP info...
4 minutes Walkthrough
Step 5: Tracking your resident’s order
Care homes
4 minutes Walkthrough

Step 5: Tracking your resident’s order

Tracking your residents’ orders is simple with our five-step Vyne Online order tracker. Just log ...
4 minutes Walkthrough
Step 6: Reordering for a resident
Care homes
4 minutes Walkthrough

Step 6: Reordering for a resident

We know that it’s quite common for you to be ordering the same items for your residents each mont...
4 minutes Walkthrough
Bonus: Exploring your Vyne Online account
Care homes
4 minutes Walkthrough

Bonus: Exploring your Vyne Online account

Now you’ve finished placing your first order, it’s time to explore Vyne Online!
4 minutes Walkthrough

Latest articles.

Browse our recently added walkthroughs, help articles and FAQs. Whether you’re ordering for yourself, a patient or a care home resident, filter by account type to find the guidance that’s most relevant to you.

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Our amazing Customer Care team are here to help. With decades of experience between them, they’ll have an answer to your question.

Telephone: 020 3987 7560
Head Office: Tennant Hall, Blenheim Grove, Leeds, LS2 9ET

Customer care opening hours

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Sat: 9:00am - 2:00pm
Sun: 10:00am - 2:00pm

DAC Customer Care Manager: Vicki Stone
Company Number: 6779883

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