Step 4: Processing your patient’s order

Healthcare professional resource

Step 4: Processing your patient’s order

Now that you’ve added the patient’s personal details, selected products, and provided GP information, you’re ready to do a final review before submitting the order. If anything looks incorrect, you can go back and edit any of the details before confirming the submission.

4 minutes • Walkthrough
Step 1: Getting you registered
Step 2: Entering your patient’s details
Step 3: Adding your patient’s products
Step 4: Processing your patient’s order
Step 5: Referring your patient to the community
Step 6: Tracking your patient’s order
Step 7: Reordering their prescriptions
Bonus: Exploring your Vyne Online account
1
Requesting their presentation

We’ll ensure that your patient has their products as soon as possible – we understand that the items you are ordering are essential and they often can’t wait, so we’ll go above and beyond to get their order to them right away.
2
Preparing their delivery

Once you’ve placed your patients order, we’ll pack up their products and send them out in discreet unbranded packaging. To make sure your patient gets their items as soon as possible, we only use speedy next day delivery, unless you request otherwise.


If you need to urgently speak with us about an order, you’ll be best giving our Customer Care team a call on 020 3987 7560. Please bear in mind that our phone lines are only open Monday - Friday 8:00am - 6:00pm and Saturday 8:00am - 1:00pm.

Ready to move onto the next step?

Back to Step 3: Adding your patient’s productsProceed to Step 5: Referring your patient to the community