Switching made simple with Vyne.
Switching made simple with Vyne.
Switching to Vyne is easy, just let us know a few details and we’ll handle the rest.
Why make the switch to Vyne?
As a medical device user, you’re entitled to use whichever home delivery service (DAC) you’d like. You’ll likely have been registered to one when you left hospital or by your community nurse, but this doesn’t mean they’re all equal.
Rated 'Excellent'.
Having someone as kind, knowledgeable and understanding as Suzanne means a lot. This service deserves to be praised and talked about.
An efficient Company who understands the immediate needs of people with disabilities.
First class service with regards to dispatching and delivery of my wife's medical supplies. A big thanks to all at Vyne for their professionalism.
The service of delivery was fast and efficient from time of order. Ordering a product online was easy. The product delivered was first class and will be sure to use the service again.
Having someone as kind, knowledgeable and understanding as Suzanne means a lot. This service deserves to be praised and talked about.
An efficient Company who understands the immediate needs of people with disabilities.
First class service with regards to dispatching and delivery of my wife's medical supplies. A big thanks to all at Vyne for their professionalism.
The service of delivery was fast and efficient from time of order. Ordering a product online was easy. The product delivered was first class and will be sure to use the service again.
Excellent service from ordering to delivery. Fast and efficient with regular updates.
I have been dealing with Vyne on behalf of my father who has had a catheter for over two years. I can't fault the service from both the customer service team to the delivery man Steve who delivers to us.
Brilliant company to work with and the customer service team are amazing. The lady I spoke to reassured me every step of the way and made a stressful situation for me an easy process.
Always excellent consistent service from Vyne. They go the extra mile of keeping you consistently informed when they dispatch your items.
They are easy to contact and the staff are very compassionate and understanding. It is very patient focused and offers a great service.
Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete, even for an oldie like me!
Excellent service from ordering to delivery. Fast and efficient with regular updates.
I have been dealing with Vyne on behalf of my father who has had a catheter for over two years. I can't fault the service from both the customer service team to the delivery man Steve who delivers to us.
Brilliant company to work with and the customer service team are amazing. The lady I spoke to reassured me every step of the way and made a stressful situation for me an easy process.
Always excellent consistent service from Vyne. They go the extra mile of keeping you consistently informed when they dispatch your items.
They are easy to contact and the staff are very compassionate and understanding. It is very patient focused and offers a great service.
Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete, even for an oldie like me!
We've made switching to Vyne as easy as possible when you do it online. Simply register your Vyne Online account (it only takes a few minutes) and place your first prescription order - during this process we'll ask if you'd like to nominate Vyne as your dispenser of choice.
And we'll handle the rest, there's no need to let your old supplier know you've moved.
If you'd prefer to switch to Vyne over the telephone, our helpful Customer Care team are here to help on 020 3987 7560.
We'll guide you through the full process and help you set up your Vyne Online account if you'd like. You're always welcome to continue placing future orders over the phone.
You're in good hands with Vyne.
Managing your medical devices shouldn’t be a hassle. Join the award-winning home delivery service to see why thousands of appliance users made the switch.
Manage everything online
Order, track and reorder in only a few clicks with Vyne Online. Or, if you’d prefer, we’re always here to take your order over the phone.
We won’t leave you on hold
On average, we answer your phone calls in under 30 seconds. Whether you’re placing an order or just have a question, we’re here to help.
Transparent with stock
We stock thousands of products, ready to dispatch right away. We’ll let you know before you order if any items are going to take longer to arrive.
All the resources you need
Get instant access to comprehensive walkthrough guides to help you get started using Vyne right away.
Dedicated phone support
Got a question? Want to place an order over the phone? Our dedicated Customer Care team are only a call away.
Specialist nurse support
We have an in-house team of specialist nurses, available to answer your questions.
Track your orders with ease
Our five-step progress tracker keeps you up to date at all times. You’ll also be able to track the courier all the way to your door.
Utilising EPS technology
We use the NHS’s Electronic Prescription Service (EPS) to receive your prescriptions digitally, so there's no wait for it to arrive by post.
Carbon neutral company
Join the only carbon neutral home delivery service. We’re also working towards becoming the first net zero service too.
Say goodbye to the hold music - manage, order and track your medical devices, all with Vyne Online.
Here to support you.
We know switching to a new service can feel daunting. That’s why we offer a wide range of clinical support, clear walkthroughs and FAQs, to make your move to Vyne as smooth as possible.
Prefer support over the phone? Our specialist Customer Care team is always available to guide you through the transition.
We work closely with your local NHS team to make sure your transition from hospital to community is as smooth as possible, and your future support needs are met.
Switch to Vyne in minutes.
Making the switch to Vyne is free and only takes a few minutes. Register today and take control of your medical devices.
Literature & resources
We’ll provide you with all the support literature and online walkthrough resources needed to get you started with Vyne.
Telephone walkthrough
Prefer to run through it with us? Our Customer Care team are on hand to guide you from registering to placing your first order.
Ongoing support
Our team of specialists will always be here to help, whenever you need us.
We track our social value
We use renewable energy tariffs at all our sites
Proudly supporting Bradford Hospitals Charity
Popular FAQs.
Q
A
What does it mean to nominate Vyne?
If you have recently signed up for Vyne, or are thinking of signing up, you may have noticed that you are being asked if you want to “nominate” Vyne.
You might have seen this when you signed up and placed your first order – at the very end of the process, there is a box to tick that asks if you agree to nominate Vyne. But what does this mean? And how does it apply to you?
By agreeing to nominate Vyne, you are agreeing to choose Vyne as your home delivery service of choice for all your medical devices. This means that Vyne will handle your prescriptions, get in touch with your GP, and be responsible for delivering the medical devices that you need to your home.
Nominating Vyne as your home delivery service also means that you agree for Vyne to process the personal data that you provide during registration, and to process your prescription.
Altogether, nominating Vyne means that you have chosen Vyne to be your delivery service of choice, and therefore Vyne will be responsible for delivering all your medical devices. The service you nominate is your choice, and you can change your mind later on. For example, you don’t need to stay with the home delivery service that you were set up with by your hospital when you were discharged. It is your choice and your prerogative to research and nominate a home delivery service of your choice;
If you want to nominate Vyne as your home delivery service, you can do so here.
Q
A
How do I check the status of my prescription order?
If you’re ordering a prescription, you can log in to your Vyne Online account and check the status of your active orders on your dashboard. We’ll show when your order is received, awaiting your prescription from your GP, ready to be sent and then out for delivery. Alternatively, if you don't want to use Vyne Online, our helpful Customer Care team will be on hand to advise you.
Q
A
I have a paper prescription, can I still use Vyne?
Absolutely, you just need to send us your prescription via post. We would recommend that you use recorded delivery to make sure your prescription arrives safely with us as it contains personal information. Please also leave enough time for us to receive, process and deliver your prescription in time.
Please send paper prescriptions to: Vyne, Tennant Hall, Blenheim Grove, Leeds, West Yorkshire, LS2 9ET.
Q
A
I’d prefer not to register online, can I still use Vyne to deliver my prescriptions?
If you would like to register but don't feel comfortable doing it online, get in touch with our lovely Customer Care team on 0344 225 1519 or hello@vyne.co.uk. They will be more than happy to help you with your registration, and take your orders over the phone.
Q
A
Is Vyne a confidential service?
Yes, your order details are stored securely and will only be viewed on a "need to know" basis by the members of our team involved in dispensing your order and our Customer Care team.
Vyne will never sell your personal details with any third parties. For your protection, any information submitted on our website is fully encrypted (meaning it cannot be intercepted). Please refer to our Privacy Policy for further details.
More resources.
We’re here to support you. Whether that’s with online help articles, guides for getting you started, or if you’d just prefer to speak with us directly - let us point you in the right direction.
Our team of specialists have put together a library of guides and walkthroughs to answer your most asked questions.
We’ve put together all the information and guides you’ll need to get started with Vyne right away.
Our team of specialists have decades of experience between them and are here to
support you.