All resources.
All resources.
Everything in our help centre, all in one place. Browse our full collection of walkthroughs, help articles, FAQs and forms, or filter by account type to quickly find what’s relevant to you.
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96 resources
Filters
User type
Type
Topic
Language
Duration
96 resources
Healthcare professionals
1 minutes
FAQ
Is a Vyne team account right for you?
When you signed up for Vyne, or if you're thinking of signing up, you may be wondering what accou...
1 minutes
FAQ
Patients
2 minutes
FAQ
Unable to find your GP while signing up?
Are you trying to sign up to Vyne, or trying to update your details, and struggling to find your ...
2 minutes
FAQ
Care homes
1 minutes
FAQ
Can I use my personal email when signing up a care home?
We advise that you avoid using your personal email when signing up a care homes account as everyb...
1 minutes
FAQ
Healthcare professionals
1 minutes
FAQ
Why do I need to enter the unit or ward name?
If you don’t enter your ward or unit name, it is possible that your team might get mixed up with ...
1 minutes
FAQ
Patients
2 minutes
FAQ
Which prescription exemption is right for me?
If you're living in the UK, you might not have to pay for your NHS prescriptions but knowing whic...
2 minutes
FAQ
All users
2 minutes
FAQ
What is Two-factor authentication?
In order to keep your Vyne account secure, we encourage you to set up two-factor authentication.
2 minutes
FAQ
Patients
2 minutes
FAQ
How to add your home address
As you know, it’s important that your home address is added correctly, so that there are no delay...
2 minutes
FAQ
All users
2 minutes
FAQ
The importance of entering your details correctly
When signing up to Vyne, and placing orders, it is very important that you add your personal deta...
2 minutes
FAQ
All users
2 minutes
FAQ
What does it mean to nominate Vyne?
You may have noticed that you are being asked if you want to “nominate” Vyne. What does this mean?
2 minutes
FAQ
All users
2 minutes
FAQ
What complimentary items am I entitled to?
When you order your medical devices, you are entitled to certain complimentary items to help you ...
2 minutes
FAQ
Contact us
Need more help?
Mon-Fri: 8:00am - 6:00pm
Sat: 9:00am - 2:00pm
Sun: 10:00am - 2:00pm
Contact us
Need more help?
Mon-Fri: 8:00am - 6:00pm
Sat: 9:00am - 2:00pm
Sun: 10:00am - 2:00pm
Give us a call on
020 3987 7560
Send us an email at
hello@vyne.co.uk