Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
All users
Popular FAQs
All
FAQs
Healthcare professionals
Is a Vyne team account right for you?
When you signed up for Vyne, or if you're thinking of signing up, you may be wondering what accou...
Patients
Unable to find your GP while signing up?
Are you trying to sign up to Vyne, or trying to update your details, and struggling to find your ...
Patients
Which prescription exemption is right for me?
If you're living in the UK, you might not have to pay for your NHS prescriptions but knowing whic...
All users
What is Two-factor authentication?
In order to keep your Vyne account secure, we encourage you to set up two-factor authentication.
Patients
How to add your home address
As you know, it’s important that your home address is added correctly, so that there are no delay...
All users
The importance of entering your details correctly
When signing up to Vyne, and placing orders, it is very important that you add your personal deta...
All users
What does it mean to nominate Vyne?
You may have noticed that you are being asked if you want to “nominate” Vyne. What does this mean?
All users
What complimentary items am I entitled to?
When you order your medical devices, you are entitled to certain complimentary items to help you ...