Aftercare doesn't need to be a puzzle.
Aftercare doesn't need to be a puzzle.
The award-winning prescription home delivery service and online shop, providing products for continence, ostomy, and wound care.
Carbon neutral company
Rated 'good' by
Certified secure
Where care and service connect.
Your one-stop service for managing medical devices. Whether you have a prescription, or need to purchase some accessories, Vyne has you covered.
Prescribing
Providing NHS services
Working with your local NHS services to prescribe medical devices.
Rated 'Excellent'.
Ordering items from Vyne is so easy and quick. The people on the phone are extremely helpful and pleasant and professional, and they can always advise and answer any questions about their products.
The team at Vyne are always extremely helpful and informative across the range of the products available whether you buy through their online shop or orders on prescription.
Very prompt delivery, very good communication, item exactly as shown and described which was a joy as I had bought the same item previously from another online company and the wrong item turned up!
The most helpful customer service I have ever dealt with, they went above and beyond to help me sort things out for my father.
Ordering items from Vyne is so easy and quick. The people on the phone are extremely helpful and pleasant and professional, and they can always advise and answer any questions about their products.
The team at Vyne are always extremely helpful and informative across the range of the products available whether you buy through their online shop or orders on prescription.
Very prompt delivery, very good communication, item exactly as shown and described which was a joy as I had bought the same item previously from another online company and the wrong item turned up!
The most helpful customer service I have ever dealt with, they went above and beyond to help me sort things out for my father.
Have always found the service to be efficient, polite and helpful, in contrast to the more 'robotic' style adopted by many large firms nowadays. It feels as if one is dealing with an individual rather than an impersonal organisation.
To all the staff that I have spoken to, they all know what their job entails and if they are asked about something that they do not know they will endeavour to find out. Finally it is good to talk to another human being and not a "BOT".
Vyne have restored my confidence in my needs being met, so thanks guys :-)
Excellent service. Through to a real human in less than a minute. She solved a problem made by the admin at my doctors surgery.
Have always found the service to be efficient, polite and helpful, in contrast to the more 'robotic' style adopted by many large firms nowadays. It feels as if one is dealing with an individual rather than an impersonal organisation.
To all the staff that I have spoken to, they all know what their job entails and if they are asked about something that they do not know they will endeavour to find out. Finally it is good to talk to another human being and not a "BOT".
Vyne have restored my confidence in my needs being met, so thanks guys :-)
Excellent service. Through to a real human in less than a minute. She solved a problem made by the admin at my doctors surgery.
Vyne Dispensing
Vyne is the greener and easier way to receive your prescription medical devices. With simple online ordering, discreet delivery and specialist support on hand whenever you need us.
Vyne Shopping
Whether you’re topping up for a trip, or you’d just like to give another device a go, Vyne Shopping has a huge range of options to choose from - all available with next day delivery.
Say goodbye to the hold music with Vyne Online: manage, order and track your prescription and shop orders all in one place.
Support & advice.
Our team of specialists here at Vyne have put together some of our most asked clinical questions. Here you can find support and guidance relating to continence, ostomy, bowel issues and more.
We track our social value
We use renewable energy tariffs at all our sites
Proudly supporting Bradford Hospitals Charity
Popular FAQs.
Got a question for us? We might have already answered it. If you can't find what you're looking for, we're always here to help.
Q
A
What services do Vyne offer?
Vyne is both an appliance dispensing service (prescription home delivery service) and an online medical shop. We have the UK’s largest range of medical devices and accessories available to buy online right here, and we can also take care of your prescriptions at the same time.
Whether you are looking to buy continence or stoma supplies, or get your prescriptions fulfilled for them – Vyne can help.
On top of that we have a team of specialist nurses who can review your appliances and how you use them. Our Customer Care team are happy to talk you through all the ways Vyne can assist you, just call us on 020 3987 7560.
Q
A
What time is Vyne open?
We're open:
- Mon-Fri: 8:00am - 6:00pm
- Sat: 9:00am - 2:00pm
- Sun: 10:00am - 2:00pm
Email us any time:
Give us a call:
Q
A
Is Vyne a confidential service?
Yes, your order details are stored securely and will only be viewed on a "need to know" basis by the members of our team involved in dispensing your order and our Customer Care team.
Vyne will never sell your personal details with any third parties. For your protection, any information submitted on our website is fully encrypted (meaning it cannot be intercepted). Please refer to our Privacy Policy for further details.
Q
A
Where does Vyne deliver to?
Both prescription and shopping orders can be delivered to all UK postcodes.
Q
A
How much does it cost for Vyne to deliver my prescriptions?
There is no charge for using Vyne to deliver your prescriptions, it's a completely free service for patients, healthcare professionals and care homes.
More resources.
We’re here to support you. Whether that’s with online help articles, guides for getting you started, or if you’d just prefer to speak with us directly - let us point you in the right direction.
Our team of specialists have put together a library of guides and walkthroughs to answer your most asked questions.
We’ve put together all the information and guides you’ll need to get started with Vyne right away.
Our team of specialists have decades of experience between them and are here to support you.