Rated ‘excellent’ by 96% of our users.
Rated ‘excellent’ by 96% of our users.
Your feedback guides everything we do at Vyne. It doesn’t matter if you’re a product user with an idea, or a healthcare professional with a recommendation - we’re always all ears.
I think it's important for people to know about the positive support available.
The support I received was outstanding. I felt listened to, well cared for and fully supported throughout. The advice, knowledge and kindness shown made a real difference to my experience.
Dina (Vyne nurse) is the person we have been waiting for. I cannot thank her enough for her help, support and expertise. For the first time since using intermittent catheters, I felt that somebody truly understood my needs.
Ordering online is straightforward and efficient. It couldn't be simpler.
I think it's important for people to know about the positive support available.
The support I received was outstanding. I felt listened to, well cared for and fully supported throughout. The advice, knowledge and kindness shown made a real difference to my experience.
Dina (Vyne nurse) is the person we have been waiting for. I cannot thank her enough for her help, support and expertise. For the first time since using intermittent catheters, I felt that somebody truly understood my needs.
Ordering online is straightforward and efficient. It couldn't be simpler.
The team provided first-class care, with prompt equipment provision, expert guidance and genuine compassion. I felt confident that my needs were understood and acted upon.
Suzanne was incredibly kind and attentive. She listened carefully, explained all the options available to me and made me feel valued and cared for.
The quality of the products is excellent, and the service is consistently dependable.
Whether ordering online, by email or speaking directly to the team, the process is smooth and hassle-free.
"The service from Vyne is amazing."
Suzanne (Vyne nurse) helped me manage my condition in a way that lets me continue living the life I want. I still feel like me.
The team provided first-class care, with prompt equipment provision, expert guidance and genuine compassion. I felt confident that my needs were understood and acted upon.
Suzanne was incredibly kind and attentive. She listened carefully, explained all the options available to me and made me feel valued and cared for.
The quality of the products is excellent, and the service is consistently dependable.
Whether ordering online, by email or speaking directly to the team, the process is smooth and hassle-free.
"The service from Vyne is amazing."
Suzanne (Vyne nurse) helped me manage my condition in a way that lets me continue living the life I want. I still feel like me.
In the UK alone, an estimated 500,000 people use medical devices for bladder & bowel conditions. Many behind that statistic feel unheard.
But one organisation is listening intently.
“ Being a district nurse we're obviously quite busy and we don't have time to sit in queues waiting on the phone to order equipment. So being able to access it at any time, especially on a weekend, to order there and then in the moment makes it so much easier. ”
“ The support I received was outstanding. I felt listened to, well cared for and fully supported throughout. The advice, knowledge and kindness shown made a real difference to my experience. ”
We listen to your guidance.
No matter how big or small, we’ve always got time to listen to your feedback and ideas. Here’s a few examples of feedback we’ve put into practice.
Introduction of Vyne Messenger
You told us you’d like a quick and simple way to ask a question without picking up the phone, so we introduced Vyne Messenger.
Better product search & filter options
You told us it can be challenging to find the item you were looking for, so we added new filters and simplified the search functionality.
Easier scrolling in Vyne Online
You told us it was sometimes difficult to find the scroll bar in Vyne Online, so we made it easier to find.
We track our social value
We use renewable energy tariffs at all our sites
Proudly supporting Bradford Hospitals Charity
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