How does Vyne work?
How does Vyne work?
It’s easy to get started with Vyne. You can register online, and start ordering in only a few clicks.
Who are we speaking with?
Vyne Online works slightly differently depending on your user type. Select who you are and we’ll change the information displayed below so it’s right for you.
Step 1
It’s easy to register with Vyne Online. Simply select which account type you’d like to create, and we’ll ask you a few basic questions to get everything set up.
If you’d prefer to register over the phone, give our friendly Customer Care team a call on 020 3987 7560 and we’ll be happy to get you started.
Step 2
We’ll request your prescription from your GP. This is normally pretty quick, but can
take longer during busy periods. We aim to have most prescriptions delivered
within two weeks of you placing the order.
Step 3
Once we’ve got your prescription, we’ll pack up your order in our fully recycled
packaging and deliver it completely free of charge in our 100% carbon neutral
van. Rest assured that our packaging is unbranded, and discreet.
Step 1
Creating your Vyne Online account only takes a few minutes. We'll ask you a couple of questions about yourself and your workplace, then you'll be ready to start ordering for your patients right away. If you’d prefer to register over the phone, our Customer Care team are here to help on 020 3987 7560.
If your workplace already uses Vyne Online, you can ask a colleague to invite you to the workplace Vyne Team for instant access.
Step 2
We'll request your patient's prescription directly from their GP. We use EPS to speed this up as much as possible, and you can stay updated every step of the way through Vyne Online.
Step 3
Once we’ve got your patient's prescription back, we’ll pack up the order in our fully recycled packaging, and deliver it completely free of charge in a 100% carbon neutral van. Only discreet, unbranded delivery packaging is used.
Let us help you rollout Vyne.
Clinicians can get ordering with Vyne right away – but the NHS Trusts that partner with us gain so much more.
With a fully managed onboarding service and access to advanced features, your teams can work more efficiently, improve continuity of care, reduce prescription costs and get clear, valuable insights into ordering activity and patient needs.
Coming soon
Learn how Vyne can improve your discharge procedure
Coming soon
Get Vyne Online for your trust
Step 1
Its easy to register your care home using Vyne Online. Simply select which account type you’d like to create and we’ll ask you a few questions to get everything set up.
If you’d prefer to register over the phone, give our Customer Care team a call on 020 3987 7560 and we'll get you set up with your personal Care Home Manager. They'll be able to guide you through every step.
Step 2
We’ll request the prescription from your residents' GP. We aim to have most prescriptions delivered within two weeks of you placing the order. If you use Vyne Online, you'll be able to track each resident's orders individually.
Step 3
Once we’ve got the prescription, we’ll pack up your residents' order in our fully recycled packaging, and deliver it completely free of charge in a 100% carbon neutral van. Only discreet, unbranded delivery packaging is used.
We track our social value
We use renewable energy tariffs at all our sites
Proudly supporting Bradford Hospitals Charity
Contact us
Need more help?
Popular FAQs.
Q
A
How long will it take to process my prescription order?
We aim to be as quick as possible, but this depends on when we get your prescription back from your GP – we usually recommend placing your order when you have 2 weeks of product left.
Q
A
How will I know what products I need to order?
If your clinician has registered you to Vyne and placed your first order already, you'll have access to your full order history, meaning you can simply reorder those same products - whether that's over the phone or email, or in just two clicks using Vyne Online.
If you have previous products to hand, you can check the packaging or the product itself for any codes or names to make sure you’re ordering the right one. Within Vyne Online you can search the products by name, code or manufacturer to track down the ones you need.
If you’re struggling to find the products you need, we suggest getting in touch with your healthcare professional who will be able to advise what items you should be ordering.
Q
A
Do I need to tell my GP I’m using Vyne?
No, we'll contact your GP to let them know that you’re using Vyne. In rare cases, some GPs don't issue prescriptions to 3rd parties (like Vyne), so you may need to request your prescription from them directly, and send it to us. If this is the case and you need more information, our helpful Customer Care team are on hand to answer any questions you may have.
Q
A
I have a paper prescription, can I still use Vyne?
Absolutely, you just need to send us your prescription via post. We would recommend that you use recorded delivery to make sure your prescription arrives safely with us as it contains personal information. Please also leave enough time for us to receive, process and deliver your prescription in time.
Please send paper prescriptions to: Vyne, Tennant Hall, Blenheim Grove, Leeds, West Yorkshire, LS2 9ET.
Q
A
I’d prefer not to register online, can I still use Vyne to deliver my prescriptions?
If you would like to register but don't feel comfortable doing it online, get in touch with our lovely Customer Care team on 0344 225 1519 or hello@vyne.co.uk. They will be more than happy to help you with your registration, and take your orders over the phone.
More resources.
We’re here to support you. Whether that’s with online help articles, guides for getting you started, or if you’d just prefer to speak with us directly - let us point you in the right direction.
Our team of specialists have put together a library of guides and walkthroughs to answer your most asked questions.
We’ve put together all the information and guides you’ll need to get started with Vyne right away.
Our team of specialists have decades of experience between them and are here to support you.