How Vyne Prescriptions works.
How Vyne Prescriptions works.
Do you have a repeat prescription for a continence or stoma item? Getting your prescription through Vyne is as easy as 1, 2, 3!
Step 1
Sign up and place your order
Step 1
Step 1
Sign up and place your order
Sign up
For those wanting to place their orders online, use our new online platform, Vyne Online. If you’d prefer to sign up over the phone, give our Customer Care team a call on 020 3987 7560 and we’ll be happy to get you started.
Getting to know you
We’ll ask you what products you’re wanting us to dispense, along with some details about yourself and your GP practice. Don’t worry, you’ll only need to give us this information once, so your next order will be much quicker!
Placing your first order
Once you’ve signed up and placed your first order, we’ll give you a call to welcome you to Vyne, and give you the opportunity to ask any questions. We’ll also send you a welcome brochure with everything you need to know.
Step 2
We'll get your prescription from your GP
Step 2
Step 2
We'll get your prescription from your GP
Getting in touch with your GP
We’ll request your prescription from your GP. This is usually pretty quick, but can take longer during busy periods. We aim to have most prescriptions delivered within two weeks of you placing the order.
Keeping you updated every step of the way
Our new Vyne Online portal features a handy order tracker, where you can easily check the progress of your order. Alternatively if you’d prefer, our helpful Customer Care team are happy provide updates.
Step 3
We’ll pack up your order, and deliver it directly to your door
Step 3
Step 3
We’ll pack up your order, and deliver it directly to your door
Home delivery you can trust
Once we’ve got your prescription, we’ll pack up your order in our fully recycled packaging, and deliver it completely free of charge in a 100% carbon neutral van. Only discreet, unbranded delivery packaging is used.
You'll be in good hands
For those wanting to place their orders online, use our new online platform, Vyne Online.
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Order through our free online portal or give us a call, it's up to you
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On average we answer your calls quicker than other suppliers.
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Decades of experience from our team of continence nurses
Contact us
Need more help?
FAQ's
Popular help articles
Q
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How long will it take to process my Vyne Prescriptions order?
How long will it take to process my Vyne Prescriptions order?
We aim to be as quick as possible, but this depends on when we get your prescription back from your GP – we usually recommend placing your order when you have 2 weeks of product left.
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How will I know what products I need to order?
How will I know what products I need to order?
If your clinician has registered you to Vyne and placed your first order already, you'll have access to your full order history, meaning you can simply reorder those same products - whether that's over the phone or email, or in just two clicks using Vyne Online.
If you have previous products to hand, you can check the packaging or the product itself for any codes or names to make sure you’re ordering the right one. Within Vyne Online you can search the products by name, code or manufacturer to track down the ones you need.
If you’re struggling to find the products you need, we suggest getting in touch with your healthcare professional who will be able to advise what items you should be ordering.
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Do I need to tell my GP I’m using Vyne?
Do I need to tell my GP I’m using Vyne?
No, we'll contact your GP to let them know that you’re using Vyne. In rare cases, some GPs doesn’t issue prescriptions to 3rd parties, so you may need to request your prescription from them directly. If this is the case and you need more information, our helpful Customer Care team are on hand to answer any questions you may have.
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What happens if my prescription exemption has expired?
What happens if my prescription exemption has expired?
You can speak with your GP to re-apply for an exemption certificate if yours has expired. Please be aware that you can face a penalty charge of up to £100 if you claim free prescriptions without a valid exemption. Please follow this link for more information.
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I have a paper prescription, can I still use Vyne?
I have a paper prescription, can I still use Vyne?
Absolutely, you just need to send us your prescription via post. We would recommend that you use recorded delivery to make sure your prescription arrives safely with us as it contains personal information. Please also leave enough time for us to receive, process and deliver your prescription in time.
Please send paper prescriptions to: Vyne, Tennant Hall, Blenheim Grove, Leeds, West Yorkshire, LS2 9ET.
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Do I qualify for free NHS prescriptions?
Do I qualify for free NHS prescriptions?
You're entitled to free NHS prescriptions if you:
- get certain benefits
- have a valid maternity exemption certificate
- have a valid medical exemption certificate
- have a valid war pension exemption certificate
- have an HC2 certificate (NHS Low Income Scheme)
- have paid for a 3 or 12 month NHS Prescription Prepayment Certificate that covers all NHS prescriptions
- are 60 or over
- are under 16 (or 16-18 and in full-time education)
To find out if you qualify, visit the NHS eligibility checker here.
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I’d prefer not to register online, can I still use Vyne Prescriptions?
I’d prefer not to register online, can I still use Vyne Prescriptions?
If you would like to register but don't feel comfortable doing it online, get in touch with our lovely Customer Care team on 0344 225 1519 or hello@vyne.co.uk. They will be more than happy to help you with your registration, and take your orders over the phone.