Care home resource
Step 4: Processing their order
Once you’ve entered the resident’s details, chosen the required products, and added their GP information, you’ll be taken to a final review screen. This gives you a chance to double-check everything before sending the order. If you spot any errors or need to make changes, you can easily go back and update the information before confirming the submission.
We know how important these items are for your residents, and we’re committed to getting them delivered without delay. We’ll do everything we can to ensure their products arrive as quickly as possible - because essential care shouldn’t have to wait.
Once your resident’s order has been placed, we’ll carefully pack the items and send them out in discreet, unbranded packaging. To ensure timely delivery, we use fast next-day shipping as standard - unless you let us know you’d prefer a different option.
If you need to speak with us urgently about an order, the quickest way is to call our Customer Care team on 020 3987 7560. Please note that our lines are open Monday to Friday from 8:00am to 6:00pm, and on Saturdays from 8:00am to 1:00pm.