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Help centre

Getting started with Vyne

Help centre

Getting started with Vyne

Grow your knowledge and make the most out of Vyne Online, Vyne Prescriptions and Vyne Shop. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice

Walkthroughs

Your A-Z guide for everything Vyne Online

Ordering your prescriptions on Vyne Online is simple and quick. In this walkthrough we'll touch on registering your account, creating your first order and reordering in only a few clicks.

Patients

Step 1: Getting registered

Setting up a Vyne Online account is easy. In part 1 of this walkthrough guide we'll start with ge...

4 minutes • Walkthrough

Patients

Step 2: Picking your products

Your account is probably looking pretty empty, so let’s get started placing your first order.

4 minutes • Walkthrough

Patients

Step 3: Entering your details

We need a few details from you to allow us to process your prescription and get your products to ...

4 minutes • Walkthrough

Patients

Step 4: Processing your order

Now you’ve added your products, personal details and GP details, you’re ready to do a final check...

2 minutes • Walkthrough

Patients

Step 5: Tracking your order

We’ve made it simple and easy to track the progress of your Vyne Online orders with our five step...

2 minutes • Walkthrough

Patients

Step 6: Reordering your prescription

We recommend placing your next order when you have around 2 weeks of products left. This allows y...

4 minutes • Walkthrough

Patients

Bonus: Exploring your dashboard

Now you’ve finished placing your first order, it’s time to explore Vyne Online!

4 minutes • Walkthrough

Walkthroughs

Save time where it matters with Vyne Online

Are you a healthcare professional just getting started, or thinking about using Vyne Online to register and order for your patients? This guide covers registering your account, ordering for your first patient, and referring them to the community.

Healthcare professionals

Step 1: Getting you registered

In this step by step guide we'll walk you through everything you need to know about Vyne Online, ...

4 minutes • Walkthrough

Healthcare professionals

Step 2: Entering your patient’s details

We'll ask you a few details about your patient to support their order, process their prescription...

4 minutes • Walkthrough

Healthcare professionals

Step 3: Adding your patient’s products

You can select your patient's items in a few different ways, in this step we'll cover searching f...

4 minutes • Walkthrough

Healthcare professionals

Step 4: Processing your patient’s order

Now that you’ve added the patient’s personal details, selected products, and provided GP informat...

4 minutes • Walkthrough

Healthcare professionals

Step 5: Referring your patient to the community

With Vyne Bridge you can quickly refer your patients to the community team, all within Vyne Onlin...

4 minutes • Walkthrough

Healthcare professionals

Step 6: Tracking your patient’s order

We’ve made it quick and easy to track the progress of Vyne Online orders with our five-step order...

4 minutes • Walkthrough

Healthcare professionals

Step 7: Reordering their prescriptions

Vyne Online is available for all types of healthcare professionals, whether you’re registering pa...

4 minutes • Walkthrough

Healthcare professionals

Bonus: Exploring your Vyne Online account

Now you’ve finished placing your first order, it’s time to explore Vyne Online!

4 minutes • Walkthrough

Walkthroughs

Resident orders in only a few clicks

Whether you're new to Vyne Online or you're just wanting to learn more, this guide has you covered. From registering your account to ordering for residents, this is your A-Z guide for everything Vyne Online.

Care homes

Step 1: Getting you registered

Vyne Online is accessible to patients, healthcare professionals, and care homes - in step 1 of th...

4 minutes • Walkthrough

Care homes

Step 2: Starting your resident’s order

To get started, we’ll just need a few details so we can process the resident’s prescription and a...

4 minutes • Walkthrough

Care homes

Step 3: Adding their products

There's a few ways to find the products you're looking for in Vyne Online, whether that's by sear...

4 minutes • Walkthrough

Care homes

Step 4: Processing their order

Once you’ve entered the resident’s details, chosen the required products, and added their GP info...

4 minutes • Walkthrough

Care homes

Step 5: Tracking your resident’s order

Tracking your residents’ orders is simple with our five-step Vyne Online order tracker. Just log ...

4 minutes • Walkthrough

Care homes

Step 6: Reordering for a resident

We know that it’s quite common for you to be ordering the same items for your residents each mont...

4 minutes • Walkthrough

Care homes

Bonus: Exploring your Vyne Online account

Now you’ve finished placing your first order, it’s time to explore Vyne Online!

4 minutes • Walkthrough

Help articles

The latest articles

Browse our recently added walkthroughs, help articles and FAQs.

View all help articles

FAQs

Popular FAQs

All users

1 minutes • FAQ

Who can use Vyne Online?

Patients, clinicians and care homes can register to use Vyne Online. Simply select the option tha...

1 minutes • FAQ

All users

2 minutes • FAQ

What type of Vyne Online accounts are available?

Vyne Online is used by those ordering for themselves, family & friends, healthcare profession...

2 minutes • FAQ

All users

2 minutes • FAQ

What services do Vyne offer?

Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...

2 minutes • FAQ

All users

1 minutes • FAQ

How do I check the status of my Vyne Prescriptions order?

If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...

1 minutes • FAQ

All users

1 minutes • FAQ

I’d prefer not to register online, can I still use Vyne Prescriptions?

If you would like to register but don't feel comfortable doing it online, get in touch with our l...

1 minutes • FAQ

All users

2 minutes • FAQ

What time is Vyne open?

Need to get in touch with us? Here's when we're available.

2 minutes • FAQ

Contact us

Get in touch

Our amazing Customer Care team are here to help. With decades of experience between them, they’ll have an answer to your question.

Telephone: 020 3987 7560

Email: hello@vyne.co.uk

Head Office: Tennant Hall, Blenheim Grove, Leeds, LS2 9ET

Customer care opening hours

Mon-Fri: 8:00am - 6:00pm
Sat: 8:00am - 1:00pm
Sun: 10am - 2pm

DAC Customer Care Manager: Vicki Stone
Company Number: 6779883

Contact us

Send us a message

Or fill in this form if you’d prefer:

Resources

Explore more resources

From fitting your catheter bag to managing your stoma, we've answered some of your most asked questions.

Visit our articles

Order your prescription continence and stoma items with Vyne’s free home delivery service.

Find out more

Our team of specialist have decades of experience between them, and here to support you whenever you need it.

Get in touch