Aftercare that puts your patients first.
Aftercare that puts your patients first.
We’re here to make it easy to provide healthcare appliances to your patients.
Vyne Prescriptions
How can Vyne Prescriptions help me?
How can Vyne Prescriptions help me? I'm a...
Whether you're a product user yourself, a healthcare professional or work in a care home, Vyne Prescriptions has a unique service tailored to your needs.
Vyne Prescriptions
For healthcare professionals
Your patients really are in the best hands. Our lovely Customer Care team are fully trained and experienced to provide anyone you refer to us with the best care possible.
Vyne Prescriptions
For healthcare professionals
Your patients really are in the best hands. Our lovely Customer Care team are fully trained and experienced to provide anyone you refer to us with the best care possible.
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Every patient you register will receive a Welcome call
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Text and email reminders to your patients to help them re-order
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Extra support available for vulnerable patients
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Vyne's Continence Nurses are on hand for support & advice
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Manage as little or as much online as you'd like
Vyne Prescriptions
Supporting care homes
We know how important every minute of the day is. We’re here to offer a helping hand when you need it.
Vyne Prescriptions
Supporting care homes
We know how important every minute of the day is. We’re here to offer a helping hand when you need it.
Your dedicated Care Home Manager
You’ll have your own dedicated Vyne Care Home Manager, who will work with you to manage the ordering for all your residents.
Support from our Vyne Nursing team
Our Vyne Nursing team have decades of experience working within continence care. As part of the service, your local Vyne nurse can be available to help with the following:
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ISC patients requiring home visits
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TWOC support
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Anal irrigation patients
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Bladder scans
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Sheath fitting and measuring
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Catherisations
New
Introducing Vyne Online
Manage your NHS Prescriptions orders online, with the new Vyne Online portal and app!
New
Introducing Vyne Online
Manage your NHS Prescriptions orders online, with the new Vyne Online portal and app!
Three click reordering
Anytime, anywhere
Easy order tracking
Testimonials
From healthcare professionals
Being a district nurse, we're obviously quite busy and we don't have time to sit in queues waiting on the phone to order equipment. So being able to access it at any time, especially on a weekend, to order there and then in the moment makes it so much easier.
Vyne Online is absolutely fantastic. It's so simple to follow, especially as you're not waiting for someone to answer the phone. You can literally do it in the space of a couple of minutes. It saves so much time. We register everyone through Vyne Online now, our whole team is using it. It's a really, really good service.
Contact us
Need more help?
FAQ's
Popular help articles
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Do I need to contact my patients previous supplier when registering them with Vyne?
Do I need to contact my patients previous supplier after registering them with Vyne?
When registering your patient with Vyne, you'll nominate us as the patients’ home delivery service of choice. This means that all future prescriptions will come to us automatically. so you don’t need to do anything more here. If required, we will contact their GP.
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If I register a patient, can my colleague edit their order through Vyne Online?
If I register a patient, can my colleague edit their order through Vyne Online?
No, once an order has been submitted you or your colleague will not be able to edit the order in Vyne Online. If something doesn't look right, contact our helpful Customer Care team and we'll be able to help. Call 020 3987 7560 or email hello@vyne.co.uk.
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Do I need to re-order my patients prescription after I have registered them?
Do I need to re-order my patients prescription after I have registered them?
If you would like to reorder your patients’ products you can, but in most cases we will contact the patient directly to manage their own orders going forward. If you do need to reorder a patients prescription, you can easily do this in Vyne Online without having to enter all their details again.
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How long does Vyne hold patient data in my account?
How long does Vyne hold patient data in my account?
You’ll be able to see the full history of all the orders you’ve placed for your patients. If one of your patients has shared new or updated information with us, that will not be shown in your account to protect their privacy.
Looking to join a Vyne Team?
If you've been placing orders for a patient using a standard healthcare professionals account and you join a team in Vyne Online, you'll no longer be able to see the orders you placed before joining.
You'll now be able to see and manage orders placed by everyone within your Vyne Team. If you leave the team you'll no longer be able to see any of the others you or others placed in the team, but you will once again be able to see your previous orders placed before joining the team.