How do I check the status of my Vyne Prescriptions order?

If you’re ordering a prescription, you can log in to your Vyne Online account and check the status of your active orders on your dashboard. We’ll show when your order is received, awaiting your prescription from your GP, ready to be sent and then out for delivery. Alternatively, if you don't want to use Vyne Online, our helpful Customer Care team will be on hand to advise you.

Do I qualify for free NHS prescriptions?

You're entitled to free NHS prescriptions if you:

• get certain benefits
• have a valid maternity exemption certificate
• have a valid medical exemption certificate
• have a valid war pension exemption certificate
• have an HC2 certificate (NHS Low Income Scheme)
• have paid for a 3 or 12 month NHS Prescription Prepayment Certificate that covers all NHS prescriptions
• are 60 or over
• are under 16 (or 16-18 and in full-time education)
  

To find out if you qualify, visit the NHS eligibility checker here.

What do I do if my prescription changes?

If your prescription changes, you can place a new order using Vyne Online, or over the phones. Using Vyne Online, login on the app, your computer or phone, and head over to the 'Orders' page. Either create a new order from scratch by selecting 'New Vyne Prescriptions order', or select 'Reorder' on one of your previous orders and amend the items which have changed. Unfortunately, if you're current order is in progress, we won't be able to amend it - please give us a call on 020 3987 7560 if that's the case and we'll get it sorted for you.

I have a paper prescription, can I still use Vyne?

Absolutely, you just need to send us your prescription via post. We would recommend that you use recorded delivery to make sure your prescription arrives safely with us as it contains personal information. Please also leave enough time for us to receive, process and deliver your prescription in time.

Please send paper prescriptions to: Vyne, Tennant Hall, Blenheim Grove, Leeds, West Yorkshire, LS2 9ET.

I’d prefer not to register online, can I still use Vyne Prescriptions?

If you would like to register but don't feel comfortable doing it online, get in touch with our lovely Customer Care team on 0344 225 1519 or hello@vyne.co.uk. They will be more than happy to help you with your registration, and take your orders over the phone.

Do I need to tell my GP I’m using Vyne?

No, we'll contact your GP to let them know that you’re using Vyne. In rare cases, some GPs doesn’t issue prescriptions to 3^rd parties, so you may need to request your prescription from them directly. If this is the case and you need more information, our helpful Customer Care team are on hand to answer any questions you may have.

How much does Vyne Prescriptions cost?

There is no charge for using Vyne Prescriptions, it's a completely free service for patients, healthcare professionals and care homes.