Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
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Popular FAQs
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FAQs
Patients
What is a VIN (Vyne Identification Number) and where do I find it?
Your Vyne Identification Number, or VIN is the unique number we assign to every Vyne account. If ...
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What password requirements does Vyne Online have?
When creating a safe and secure password for Vyne Online, it must be...
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What type of Vyne Online accounts are available?
Vyne Online is used by those ordering for themselves, family & friends, healthcare profession...
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Festive Opening Hours 2024/2025
We'll be open throughout most of the festive period as normal, shipping your orders and answering...
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How do I close my Vyne Online account?
If you wish to close your Vyne Online account, you just need to let us know.
Patients
VAT Relief Declaration Form
Some items on vyne.co.uk have zero-rated VAT (0%) – but don’t worry, you don’t need to do anythin...
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Vyne Terms of Service
By using the Vyne website (www.vyne.co.uk) and placing orders through Vyne, you agree to the belo...
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Privacy Policy
Vyne is a distance selling pharmacy and dispensing appliance contractor, and is a brand of the co...
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Repeat Dispensing Information
Many people have either one or numerous long-term conditions and require regular repeat prescript...
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Vyne Complaints Procedure
If you have any concerns, complaints or feedback for us on our service, we want to hear from you....