When signing up to Vyne, and placing orders, it is very important that you add your personal details correctly and accurately. This includes information like your name, home address, NHS number and ensuring that you select the correct items.

It is important that you add your details correctly so that there are no delays in getting the medical devices that you need. For example, if you enter your name or address incorrectly, a member of the Vyne team will have to investigate, find out what the correct information is, and manually re-enter it. This can cause delays and prolong the time that it takes for you to receive your medical devices.

Here are some of our top tips for making sure that the info you enter is correct:

1. Double check that you have selected the correct variant of the product(s) you need. For example, if you are ordering a leg bag, ensure that you have selected the right capacity, tube length and tap type
2. Names and addresses are case sensitive. This means that you should take extra care to add capital letters in the right places in your name and address.
3. If you are inputting your NHS number, check it over a few times- it is easy to make mistakes when typing in such a long number.
4. Ensure that what you are ordering matches your prescriptions.

Thank you for ensuring that you’re entering all of your information correctly. With your help, we can continue getting your prescriptions sent out to you as quickly as possible.