Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
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Patients
VAT Relief Declaration Form
Some items on vyne.co.uk have zero-rated VAT (0%) – but don’t worry, you don’t need to do anythin...
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Vyne Terms of Service
By using the Vyne website (www.vyne.co.uk) and placing orders through Vyne, you agree to the belo...
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Privacy Policy
Vyne is a dispensing appliance contractor, and is a brand of the company Optimum Medical Solution...
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Repeat Dispensing Information
Many people have either one or numerous long-term conditions and require regular repeat prescript...
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Vyne Complaints Procedure
If you have any concerns, complaints or feedback for us on our service, we want to hear from you....
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Vyne Sustainability Policy
Vyne is committed to protecting the local and global environment by investing in sustainability t...