Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
All users
Popular FAQs
All
FAQs
All users
Vyne Delivery Policy
All Vyne Prescriptions or Vyne Shop orders are sent out using Royal Mail or DPD. For Vyne Prescri...
All users
How can I make a complaint?
In the unfortunate instance that you need to make a complaint, please get in touch by giving us a...
All users
How do you ensure all your information is accessible?
We’re committed to providing information in line with the Accessible Information Standard set out...
All users
How do I request access to the personal information you hold about me?
Just get in touch with our Customer Care team on 020 3987 7560 or by emailing hello@vyne.co.uk an...
All users
Is Vyne a confidential service?
Your Vyne Prescriptions & Vyne Shop details are stored securely and will only be viewed on a ...
All users
Can I change how you contact me about news and other services?
Yes, you can easily change the way we contact you. Find out more below.
All users
What services do Vyne offer?
Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...
Patients
What sort of packaging will my order arrive in?
Your order will be delivered in 100% sustainably sourced, recyclable, and discreet packaging. We ...
All users
How long will my Vyne Shop order take to be refunded?
If your order hasn't been shipped when you ask us to cancel it, we can initiate your refund right...
All users
How do I cancel my Vyne Shop order?
To cancel your Vyne Shop order, please get in touch with us on hello@vyne.co.uk or by calling 020...