Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
All users
Popular FAQs
All
FAQs
All users
How do I check the status of my Vyne Prescriptions order?
If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...
All users
How do I check the status of my Vyne Shop order?
If you’re ordering an item from Vyne Shop, we’ll send you tracking information by email. If you h...
Patients
Do I qualify for free NHS prescriptions?
Find out if you qualify by visiting the NHS eligibility checker.
Patients
I have a paper prescription, can I still use Vyne?
Absolutely, you just need to send us your prescription via post. We would recommend that you use ...
Patients
What do I do if my prescription changes?
If your prescription changes, you can place a new order using Vyne Online, or over the phone.
All users
How can I contact the MHRA?
If you wish to contact the Medicines and Healthcare Products Regulatory Agency directly, here are...
Patients
What happens if my prescription exemption has expired?
You can speak with your GP to re-apply for an exemption certificate if yours has expired. Please ...
All users
Do you offer a translation service if I don't speak English?
We aim to make Vyne accessible to everyone, which includes anyone who may not speak English as a ...
All users
How do I change my Vyne Online password?
If you're struggling to login to your account, head over to the Vyne Online login page and select...
All users
How do I change my personal details in Vyne Online?
Updating your personal details in Vyne Online is easy, simply login and navigate to Your details.