Help centre

Frequently asked questions (FAQs)

Help centre

Frequently asked questions (FAQs)

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Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
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Answers by topic

All users

Popular FAQs

All users

1 minutes • FAQ

Who can use Vyne Online?

Patients, clinicians and care homes can register to use Vyne Online. Simply select the option tha...
1 minutes • FAQ

All users

2 minutes • FAQ

What type of Vyne Online accounts are available?

Vyne Online is used by those ordering for themselves, family & friends, healthcare profession...
2 minutes • FAQ

All users

2 minutes • FAQ

What services do Vyne offer?

Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...
2 minutes • FAQ

All users

1 minutes • FAQ

How do I check the status of my Vyne Prescriptions order?

If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...
1 minutes • FAQ

All users

1 minutes • FAQ

I’d prefer not to register online, can I still use Vyne Prescriptions?

If you would like to register but don't feel comfortable doing it online, get in touch with our l...
1 minutes • FAQ

All users

2 minutes • FAQ

What time is Vyne open?

Need to get in touch with us? Here's when we're available.
2 minutes • FAQ

All

FAQs

All users

1 minutes • FAQ

What payment options do you have on Vyne Shop?

We accept all major cards such as Visa and MasterCard, as well as PayPal. You can also checkout o...
1 minutes • FAQ

All users

1 minutes • FAQ

How do I request a product that isn't available on Vyne Shop?

If you're looking for a product we don't currently sell, let us know via email at hello@vyne.co.u...
1 minutes • FAQ

All users

1 minutes • FAQ

How do I reset my Vyne Shop account password?

If you've forgotten your password, you can reset it by going to the Vyne Shop login page and clic...
1 minutes • FAQ

All users

1 minutes • FAQ

What complimentary items do Vyne Prescriptions provide?

We can provide dry wipes, wet wipes, and disposable waste bags free of charge with every Vyne Pre...
1 minutes • FAQ

Patients

1 minutes • FAQ

Can I use a prepayment certificate with Vyne Prescriptions?

Vyne Prescriptions support all types of NHS exemptions. You’ll just be asked to provide this info...
1 minutes • FAQ

All users

1 minutes • FAQ

What do you do with my data and information?

We limit the amount of information we take and store to what we need to process you or your patie...
1 minutes • FAQ

Patients

1 minutes • FAQ

Do I need to tell my GP I’m using Vyne?

No, we'll contact your GP to let them know that you’re using Vyne.
1 minutes • FAQ

Patients

1 minutes • FAQ

Can I request products on behalf of a family member?

Yes, with their permission. We recommend ordering on behalf of someone over the phone instead of ...
1 minutes • FAQ

All users

2 minutes • FAQ

What time is Vyne open?

Need to get in touch with us? Here's when we're available.
2 minutes • FAQ

All users

1 minutes • FAQ

Where do Vyne Prescriptions & Vyne Shop deliver to?

Both Vyne Shop & Vyne Prescriptions cover all UK postcodes.
1 minutes • FAQ

All users

1 minutes • FAQ

How much does Vyne Prescriptions cost?

There is no charge for using Vyne Prescriptions, it's a completely free service for patients, hea...
1 minutes • FAQ

Healthcare professionals

1 minutes • FAQ

Do I need to contact my patients previous supplier when registering them with Vyne?

When registering your patient with Vyne, you'll nominate us as the patients’ home delivery servic...
1 minutes • FAQ