Help centre

Frequently asked questions (FAQs)

Help centre

Frequently asked questions (FAQs)

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Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
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Popular FAQs

All users

1 minutes • FAQ

Who can use Vyne Online?

Patients, clinicians and care homes can register to use Vyne Online. Simply select the option tha...
1 minutes • FAQ

All users

2 minutes • FAQ

What type of Vyne Online accounts are available?

Vyne Online is used by those ordering for themselves, family & friends, healthcare profession...
2 minutes • FAQ

All users

2 minutes • FAQ

What services do Vyne offer?

Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...
2 minutes • FAQ

All users

1 minutes • FAQ

How do I check the status of my Vyne Prescriptions order?

If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...
1 minutes • FAQ

All users

1 minutes • FAQ

I’d prefer not to register online, can I still use Vyne Prescriptions?

If you would like to register but don't feel comfortable doing it online, get in touch with our l...
1 minutes • FAQ

All users

2 minutes • FAQ

What time is Vyne open?

Need to get in touch with us? Here's when we're available.
2 minutes • FAQ

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FAQs

Patients

2 minutes • FAQ

How will I know what products I need to order?

If your clinician has registered you to Vyne and placed your first order already, you'll have acc...
2 minutes • FAQ

All users

1 minutes • FAQ

Who can use Vyne Online?

Patients, clinicians and care homes can register to use Vyne Online. Simply select the option tha...
1 minutes • FAQ