Help centre
Frequently asked questions (FAQs)
Help centre
Frequently asked questions (FAQs)
Search by topic, question, more...Got a question? We’ve probably answered it! We’ve put together all your most asked questions. If you can’t find the answer below, don’t hesitate to get in touch. Looking for clinical help? Head over to support & advice
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Popular FAQs
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FAQs
Patients
When should I order my supplies from Vyne Prescriptions?
Once you've placed your order in Vyne Online or over the phone, we'll request your prescription f...
Patients
How long will it take to process my Vyne Prescriptions order?
We aim to be as quick as possible, but this depends on when we get your prescription back from yo...
All users
Can I add a product customisation to my Vyne order?
If you need an item customising, such as a stoma bag, you can easily do this in Vyne Online whils...
Healthcare professionals
If I register a patient, can my colleague edit their order through Vyne Online?
No, once an order has been submitted you or your colleague will not be able to edit the order in ...
Healthcare professionals
Do I need to re-order my patients prescription after I have registered them?
If you would like to reorder your patients’ products you can, but in most cases we will contact t...
All users
Can I receive products if I'm based internationally at a private clinic?
Unfortunately, we don’t deliver overseas and can only accept NHS prescriptions, not private clini...
All users
Can you deliver other manufacturers’ products?
Yes, we can deliver any device that is available on prescription.
All users
When will the I receive my products with Vyne Prescriptions?
Once we’ve received your prescription, we will send out the products – this can take some time so...
All users
What types of safety features does the Vyne Online app have?
Protecting the data of our users is paramount to us. All Vyne Online accounts must be logged in t...
Healthcare professionals
How long does Vyne hold patient data in my account?
You’ll be able to see the full history of all the orders you’ve placed for your patients. If one ...