Help centre
All resourcs
Help centre
All resourcs
Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
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User type
Type
Topic
Language
Duration
All users
How do I request access to the personal information you hold about me?
Just get in touch with our Customer Care team on 020 3987 7560 or by emailing hello@vyne.co.uk an...
All users
Is Vyne a confidential service?
Yes, your order details are stored securely and will only be viewed on a "need to know" basis by ...
All users
Can I change how you contact me about news and other services?
Yes, you can easily change the way we contact you. Find out more below.
All users
What services do Vyne offer?
Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...
Patients
What sort of packaging will my order arrive in?
Your order will be delivered in 100% sustainably sourced, recyclable, and discreet packaging. We ...
All users
How long will my shopping order take to be refunded?
If your order hasn't been shipped when you ask us to cancel it, we can initiate your refund right...
All users
How do I cancel my shopping order?
To cancel your shopping order, please get in touch with us on hello@vyne.co.uk or by calling 020 ...
All users
Do I have to be in to receive my shopping delivery?
For letterbox-sized orders, you don’t need to be in to receive the delivery. For bigger packages,...
All users
How long will it take for my shopping order to be delivered?
You can select your delivery speed at checkout. We offer standard delivery with Royal Mail which ...
All users
How do I check the status of my prescription order?
If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...