Help centre
All resourcs
Help centre
All resourcs
Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
User type
Type
Topic
Language
Duration
User type
Type
Topic
Language
Duration
Patients
What do I do if my prescription changes?
If your prescription changes, you can place a new order using Vyne Online, or over the phone.
All users
How can I contact the MHRA?
If you wish to contact the Medicines and Healthcare Products Regulatory Agency directly, here are...
Patients
What happens if my prescription exemption has expired?
You can speak with your GP to re-apply for an exemption certificate if yours has expired. Please ...
All users
Do you offer a translation service if I don't speak English?
We aim to make Vyne accessible to everyone, which includes anyone who may not speak English as a ...
All users
How do I change my Vyne Online password?
If you're struggling to login to your account, head over to the Vyne Online login page and select...
All users
How do I change my personal details in Vyne Online?
Updating your personal details in Vyne Online is easy, simply login and navigate to Your details.
All users
I’d prefer not to register online, can I still use Vyne Prescriptions?
If you would like to register but don't feel comfortable doing it online, get in touch with our l...
All users
Can I place my Vyne Shop order over the phone?
We're currently unable to take Vyne Shop orders over the telephone, unfortunately. But our Custom...
All users
What payment options do you have on Vyne Shop?
We accept all major cards such as Visa and MasterCard, as well as PayPal. You can also checkout o...
All users
How do I request a product that isn't available on Vyne Shop?
If you're looking for a product we don't currently sell, let us know via email at hello@vyne.co.u...