Help centre
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Help centre
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Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
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Topic
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User type
Type
Topic
Language
Duration
All users
Is Vyne a confidential service?
Your Vyne Prescriptions & Vyne Shop details are stored securely and will only be viewed on a ...
All users
Can I change how you contact me about news and other services?
Yes, you can easily change the way we contact you. Find out more below.
All users
What services do Vyne offer?
Vyne is both an appliance dispensing service (prescription home delivery service) and an online m...
Patients
What sort of packaging will my order arrive in?
Your order will be delivered in 100% sustainably sourced, recyclable, and discreet packaging. We ...
All users
How long will my Vyne Shop order take to be refunded?
If your order hasn't been shipped when you ask us to cancel it, we can initiate your refund right...
All users
How do I cancel my Vyne Shop order?
To cancel your Vyne Shop order, please get in touch with us on hello@vyne.co.uk or by calling 020...
All users
Do I have to be in to receive my Vyne Shop delivery?
For letterbox-sized orders, you don’t need to be in to receive the delivery. For bigger packages,...
All users
How long will it take for my Vyne Shop order to be delivered?
You can select your delivery speed at checkout. We offer standard delivery with Royal Mail which ...
All users
How do I check the status of my Vyne Prescriptions order?
If you’re ordering a prescription, you can log in to your Vyne Online account and check the statu...
All users
How do I check the status of my Vyne Shop order?
If you’re ordering an item from Vyne Shop, we’ll send you tracking information by email. If you h...