Help centre
All resourcs
Help centre
All resourcs
Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
User type
Type
Topic
Language
Duration
User type
Type
Topic
Language
Duration
Patients
Step 1: Getting registered
Setting up a Vyne Online account is easy. In part 1 of this walkthrough guide we'll start with ge...
All users
What type of Vyne Online accounts are available?
Vyne Online is used by those ordering for themselves, family & friends, healthcare profession...
All users
Festive Opening Hours 2025/2026
We'll be open throughout most of the festive period as normal, shipping your orders and answering...
All users
How do I close my Vyne Online account?
If you wish to close your Vyne Online account, you just need to let us know.
Patients
VAT Relief Declaration Form
Some items on vyne.co.uk have zero-rated VAT (0%) – but don’t worry, you don’t need to do anythin...
All users
Vyne Terms of Service
By using the Vyne website (www.vyne.co.uk) and placing orders through Vyne, you agree to the belo...
All users
Privacy Policy
Vyne is a dispensing appliance contractor, and is a brand of the company Optimum Medical Solution...
All users
Repeat Dispensing Information
Many people have either one or numerous long-term conditions and require regular repeat prescript...
All users
Vyne Complaints Procedure
If you have any concerns, complaints or feedback for us on our service, we want to hear from you....
All users
Vyne Sustainability Policy
Vyne is committed to protecting the local and global environment by investing in sustainability t...