Help centre
All resourcs
Help centre
All resourcs
Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
User type
Type
Topic
Language
Duration
User type
Type
Topic
Language
Duration
Patients
Can I use a prepayment certificate with Vyne Prescriptions?
Vyne Prescriptions support all types of NHS exemptions. You’ll just be asked to provide this info...
All users
What do you do with my data and information?
We limit the amount of information we take and store to what we need to process you or your patie...
Patients
Do I need to tell my GP I’m using Vyne?
No, we'll contact your GP to let them know that you’re using Vyne.
Patients
Can I request products on behalf of a family member?
Yes, with their permission. We recommend ordering on behalf of someone over the phone instead of ...
All users
Where do Vyne Prescriptions & Vyne Shop deliver to?
Both Vyne Shop & Vyne Prescriptions cover all UK postcodes.
All users
How much does Vyne Prescriptions cost?
There is no charge for using Vyne Prescriptions, it's a completely free service for patients, hea...
Healthcare professionals
Do I need to contact my patients previous supplier when registering them with Vyne?
When registering your patient with Vyne, you'll nominate us as the patients’ home delivery servic...
Patients
When should I order my supplies from Vyne Prescriptions?
Once you've placed your order in Vyne Online or over the phone, we'll request your prescription f...
Patients
How long will it take to process my Vyne Prescriptions order?
We aim to be as quick as possible, but this depends on when we get your prescription back from yo...