Help centre
All resourcs
Help centre
All resourcs
Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
User type
Type
Topic
Language
Duration
User type
Type
Topic
Language
Duration
Healthcare professionals
Do I need to re-order my patients prescription after I have registered them?
If you would like to reorder your patients’ products you can, but in most cases we will contact t...
All users
Can I receive products if I'm based internationally at a private clinic?
Unfortunately, we don’t deliver overseas and can only accept NHS prescriptions, not private clini...
All users
Can you deliver other manufacturers’ products?
Yes, we can deliver any device that is available on prescription.
All users
When will the I receive my products with Vyne Prescriptions?
Once we’ve received your prescription, we will send out the products – this can take some time so...
All users
What types of safety features does the Vyne Online app have?
Protecting the data of our users is paramount to us. All Vyne Online accounts must be logged in t...
Healthcare professionals
How long does Vyne hold patient data in my account?
You’ll be able to see the full history of all the orders you’ve placed for your patients. If one ...
Patients
If I order over the phone, can I still use Vyne Online?
Yes, if you’re already a member of Vyne and have been placing orders by email or over the phone, ...
All users
Can I switch between using the Vyne Online website and app?
Yes, you can use Vyne Online via our website (on desktop or mobile) or app.