Help centre
All resourcs
Help centre
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Search by topic, question, more...Grow your knowledge and make the most out of Vyne Online. Find answers, resources and tools to make your life easier. Looking for clinical help? Head over to support & advice
User type
Type
Topic
Language
Duration
User type
Type
Topic
Language
Duration
All users
How do I request a product that isn't available to buy?
If you're looking for a product we don't currently sell, let us know via email at hello@vyne.co.u...
All users
How do I reset my Vyne Shopping account password?
If you've forgotten your password, you can reset it by going to the Vyne Shopping login page and ...
All users
How do I redeem a shopping promotional code?
If you have a shopping promotional code that you'd like to use, you can redeem it during checkout.
All users
What complimentary items do you provide?
We can provide dry wipes, wet wipes, and disposable waste bags free of charge with every Vyne Pre...
Patients
Can I use a prepayment certificate?
We support all types of NHS exemptions. You’ll just be asked to provide this information during y...
All users
What do you do with my data and information?
We limit the amount of information we take and store to what we need to process you or your patie...
Patients
Do I need to tell my GP I’m using Vyne?
No, we'll contact your GP to let them know that you’re using Vyne.
Patients
Can I request products on behalf of a family member?
Yes, with their permission. We recommend ordering on behalf of someone over the phone instead of ...
All users
Where does Vyne deliver to?
Both prescription and shopping orders can be delivered to all UK postcodes.