Ready to join Vyne Online?
The easy way to manage your continence, stoma and wound care prescriptions - all online!
Manage & reorder your prescriptions, all in one place.
Manage & reorder your prescriptions, all in one place.
Manage your prescription whenever, wherever - online, on mobile, and on app.
Vyne Online
How can Vyne Online help me?
How can Vyne Online help me? I'm a...
I'm a...
Whether you have a prescription for a medical device yourself, you’re a clinician, or you’re ordering for your care home residents, Vyne Online has you covered.
Use the drop down above to see the benefits for you!
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It's completely free, and will only take a few minutes to register
Vyne Online
Saving time when it matters
Here’s a full list of all Vyne Online features. If you have any suggestions for improvements, we’re all ears! Just get in touch here.
Track your orders with ease
Reorder in just two clicks
Register yourself, your patients, or your residents quickly
Quickly order discharge packs
Place your orders anytime, anywhere
Monitor your order history
Keep your account details up to date
Easily manage your residents
Don’t miss out on complimentary items
Chat with our specialists
Quickly order discharge packs
Easily manage your residents
Prefer to use the app?
We've made it even easier to manage your continence, stoma and wound care prescriptions - now using the Vyne Online app.
iOS and Android devices only. By continuing you agree with our Privacy Policy
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Testimonials
From Vyne Online users
Being a district nurse, we're obviously quite busy and we don't have time to sit in queues waiting on the phone to order equipment. So being able to access it at any time, especially on a weekend, to order there and then in the moment makes it so much easier.
Vyne Online is absolutely fantastic. It's so simple to follow, especially as you're not waiting for someone to answer the phone. You can literally do it in the space of a couple of minutes. It saves so much time. We register everyone through Vyne Online now, our whole team is using it. It's a really, really good service.
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Need more help?
FAQ's
Popular help articles
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Who can use Vyne Online?
Who can use Vyne Online?
Patients, clinicians and care homes can register to use Vyne Online. Simply select the option that’s right for you when you go to register.
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What do you do with my data and information?
What do you do with my data and information?
We limit the amount of information we take and store to what we need to process you or your patients order and get the products to you. For full information on how we deal with your data, see our privacy policy.
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Can I request products on behalf of a family member?
Can I request products on behalf of a family member?
Yes, with their permission. We recommend ordering on behalf of someone over the phone instead of through Vyne Online.
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What types of safety features does the Vyne Online app have?
What types of safety features does the Vyne Online app have?
Protecting the data of our users is paramount to us. All Vyne Online accounts must be logged in to with an email address and password, and include email verification on creation.
Once logged in, you will have the option to enable Two-Factor Authentication to add an extra layer of protection. All our healthcare professional users will also need to re-verify their email addresses every 3 months to ensure they are still active on that email address and thus still employed in their professional capacity, to help protect their patients’ data.
You'll also have the option to activate a screen lock on app, desktop and mobile. This locks Vyne Online until you enter the unlock code you have set.
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If I order over the phone, can I still use Vyne Online?
If I order over the phone, can I still use Vyne Online?
Yes, if you’re already a member of Vyne and have been placing orders by email or over the phone, when creating your Vyne Online account you'll have the opportunity to link up your account. You’ll be able to see your full order history, and reorder previous prescriptions in only a few clicks.
Option 1: If you have previously given us your email address & phone number and have registered with Vyne Online using the same email we have on file, we’ll link your accounts automatically.
Option 2: If you haven’t given us your email before, you can link your existing Vyne account using your Vyne Identification Number (VIN). You’ll be able to find your VIN on any previous Vyne paperwork, such as delivery notes, or text messages from us. You can also ask our helpful Customer Care team to provide it for you.
We’ll ask you to enter your VIN to locate your existing account during the registration process. Once you’ve entered your VIN we’ll send you a quick text message to confirm it’s you before linking the accounts – just to be secure.
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Can I switch between using the Vyne Online website and app?
Can I switch between using the Vyne Online website and app to order my products?
Yes, you can use Vyne Online via our website (on desktop or mobile) or app. Although, currently any draft orders that have not yet been submitted will not carry over to the other device. However, we’re working on making this happen!