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User story
What products are you using? Meet: Dave
Dave is one of our fantastic customers here at Vyne. He has an indwelling catheter and uses a collection of equipment to manage his incontinence. Along with his help, we’ve put together a real world example of just one way a system of products can work together to make daily life that bit easier. Dave's name and image has been changed for his privacy.
Indwelling catheter
Ugo Foley Catheter
Dave gets a Ugo Foley Catheter on prescription, which is delivered by Vyne Prescriptions directly to his house. As well as being a shop, Vyne also offers a free prescription home delivery service. Currently Dave’s nurse fits his catheter, but is working towards being able to do this himself.
Catheter fixation
Ugo Fix Gentle (catheter clip)
Fixating your catheter is very important. Without it you could experience unwanted pulling, which in turn could damage your urethra or in extreme cases pull the catheter out. Dave uses the Ugo Fix Gentle catheter clip, this product uses soft silicone instead of adhesive, which is a great option for him as it’s gentle on the skin.
Leg bags
Ugo Leg Bags
Dave opts for a Ugo7C leg bag – this is because it’s 750ml, meaning he doesn’t have to empty it as often when he’s watching TV. It's got a short tube, which means he can attach it to his upper thigh, where he finds it the most comfortable. And finally the bag has a lever tap, which he finds easier to open and close. Many options are available, but it’s about finding the right fit for you.
Leg bag fixation
Ugo Fix Leg Bag Straps
Leg bag fixation is an important part of a comprehensive drainage system. If you’re using leg bags, fixating them correctly will prevent unwanted pulling and tugging to the catheter as your bag fills. There’s many options to choose form here, from leg bag sleeves to unique straps, but Dave chooses to use tried and tested leg bag straps.
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Product notes
Article subject: Leg bags
Not sure if you’re using the best leg bags for your needs? Our Clinical Content Writer, Sam, has put together a handy quick guide to help navigate your options.
Product notes
Article subject: Leg bags
Not sure if you’re using the best leg bags for your needs? Our Clinical Content Writer, Sam, has put together a handy quick guide to help navigate your options.
Support & advice
Some support articles
Testimonials
From our wonderful customers
Quick delivery and cheaper supplies than other places! Very good.
Good service - competitively priced. Pleased that products were delivered in good time.
The best service - This company not only do my prescription stuff but I also brought a leg bag holder from them which has helped massively.
Very reasonable prices and very fast delivery.
Medical supplies - Company I use on a regular basis very reliable and easy to communicate with.
Can order and get delivered what you require very quickly with reasonable prices. Very happy.
FAQ's
Popular Vyne Shop help articles
Q
A
Where do Vyne Prescriptions & Vyne Shop deliver to?
Both Vyne Shop & Vyne Prescriptions deliver to all UK postcodes.
Q
A
Do I have to be in to receive my Vyne Shop delivery?
For letterbox-sized orders, you don’t need to be in to receive the delivery. For bigger packages, you’ll need to be home or have arranged a safe space with our couriers – Royal Mail or DPD.
If delivery is attempted but unsuccessful, you’ll receive a ‘we missed you’ card which you can then use to re-schedule delivery at a more convenient time.
Q
A
How long will it take for my Vyne Shop order to be delivered?
You can select your delivery speed at checkout. We offer standard delivery with Royal Mail which takes 2-3 business days, or next day delivery with DPD. Next-day delivery is only available on orders placed before 2pm and will arrive the next business day.
You’ll receive tracking info from us as well so you can keep an eye on your order until it arrives at your door.
Q
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Can I place my Vyne Shop order over the phone?
We're currently unable to take orders over the telephone, unfortunately. But our Customer Care team can talk you through the online ordering process if you're in need of assistance.
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